Refund policy

Last updated: 07/01/2025

Thank you for shopping with Cars & Keys Automotive Locksmith.

We stand behind the quality of our products and services, and we want every customer to feel confident about their purchase.

Please review the following policy to understand your rights and responsibilities.

1. Return Eligibility

We accept returns for physical products only (such as key fobs, remotes, accessories, or tools) that meet the following conditions:

  • Items must be unused, unprogrammed, and in their original packaging.

  • Returns must be requested within 14 days of delivery.

  • Proof of purchase (order number or receipt) is required.

To request a return, email us at carsnkeys22@gmail.com with your order number and reason for return.

If approved, you’ll receive instructions and a return address.

⚠️ Note: Products that have been cut, programmed, used, or modified cannot be returned, as they are considered customized items.

2. Non-Returnable Items

The following items cannot be returned or refunded:

  • Key programming services, on-site or mobile services, and diagnostic labor

  • Cut or programmed keys, key fobs, and remotes

  • Custom orders or special request items

  • Digital or software products

These services and products are non-returnable because they are personalized, labor-based, or one-time procedures.

3. Refunds

Once your return is received and inspected, we’ll notify you of approval or rejection.

  • Approved returns will be refunded to your original payment method (excluding shipping fees).

  • Refunds typically take 5–7 business days after approval.

  • Shipping costs are non-refundable, unless the return is due to an error on our part (for example, an incorrect or defective item).

4. Exchanges

We only replace items if they are defective or damaged upon arrival.

If you need to exchange a defective product for the same item, contact us within 7 days of receiving your order at carsnkeys22@gmail.com with photos or proof of damage.

5. Warranty Coverage

We offer a 30-day limited warranty on all new products sold by Cars & Keys Automotive Locksmith.

This warranty covers:

  • Manufacturer defects

  • Non-functioning electronics (when unused and unprogrammed)

It does not cover:

  • Damage caused by improper installation or handling

  • Normal wear and tear

  • Batteries or consumable parts

  • Issues resulting from third-party programming attempts or unauthorized modification

Warranty claims will require proof of purchase and a brief description of the issue.

6. Services Warranty

Our locksmith services (key programming, remote start, diagnostics, etc.) are covered by a 7-day workmanship warranty.

If you experience an issue related to the service we performed, contact us within 7 days of completion — we’ll review and, if applicable, correct it at no additional charge.

This warranty does not apply to issues caused by unrelated vehicle problems, electrical faults, or external interference.

7. Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived defective or incorrect, or

  • The return was approved as our error.

We recommend using a trackable shipping service to ensure your return is received.

8. Contact Information

If you have questions about returns, refunds, or warranty coverage, reach out to us anytime:

carsnkeys22@gmail.com

 Sioux Falls, SD

In short:

We guarantee honest service and reliable products.

If there’s ever a problem, we’ll work with you to make it right — quickly, clearly, and professionally.